Anantara Hotels, Resorts and Spas
About the job
A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the worlds most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
Please note that this is not an exhaustive list of everything that needs to be done. Anantara employees always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are:
To ensure a professional and profitable operation within the framework of the Hotel
With the hotel training manager, identify training needs and develop and deliver the required training for department employees to meet the needs of the business. Support the Departmental Trainers’ training to continue improving hotel service levels and implement a daily departmental training program.
With the restaurant manager, to achieve departmental budget goals by maintaining profits through increased sales revenue and efficient cost expenditure.
To accurately forecast business demands to ensure efficient staffing & food production.
To be aware of all Anantara Guest Incentive programs, and actively promote and support these.
To ensure the efficient scheduling of Management & Associates in the outlet, and to be responsible for the accurate supervision of the associate time control system.
To train subordinate managers and supervisors in effective coaching and counseling and the correct process of progressive discipline
To be responsible for maintaining outlet safety and sanitation standards at all times
To be responsible for asset management of all outlet property and facilities, and to conduct a regular preventative maintenance inspections.
Promote positive inter-departmental relations through candid communication and cooperation.
To work closely with the Banqueting department to support all requested functions.
Above all, to lead by example through a hands-on approach to motivating our Associates to excel
College diploma in Hotel Management or a related field
Previous experience in Food & Beverage/Restaurant and Banquet operation
Passion for leadership and teamwork
Eye for detail to achieve operational excellence
Excellent guest service skills