Al-Futtaim
About the job
Job Requisition ID: 155610
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world’s most admired and innovative brands. Al-Futtaim Groups entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
Role Purpose:
To assist the Store Manager to drive sales by managing the smooth functioning of the store and control the store team to ensure all work / policies & procedures are carried out within the remit of Store daily operations (sales, merchandising standards, customer service; store finance; store HR, store logistics; health & safety and security).
Achieve the most profitable operation; establish a high level of customer service, effective management of budgeted resources so as to achieve the agreed commercial and financial store objectives
Key Role Specific Accountabilities:
Customer Service
Has a REAL customer focus establishes & communicates customer goals and targets while ensuring the highest quality service and results for customers, articulates a strong understanding of customers needs and does significantly more than required.
Acts as a role model for all employees by focusing business strategy on providing exceptional service and improving customer satisfaction. Ensures that all elements of Customer Service are at the forefront of store team and constantly strives to improve.
Store standards & Displays
Ensure that all implementation at store level is completed to the agreed high standards, Develops and executes all aspects of retail basics, including on-shelf availability; clear pricing; overall store standards.
Along with the Store VM team, JH will be responsible for ensuring eye catching; effective displays are maintained within the Store. All new promotional activity requiring changes to display should be carefully planned and coordinated. The JH must always maintain the brand integrity through corporate display standards and is responsible for ensuring the display reflects and supports the product suitability for the promotional calendar
Stock Availability
To ensure the availability of stock in the store through the implementation of agreed delivery plans through liaising with the planning/logistics team in order to meet the demands and requirements. To liaise with the buyers / Operations Manager & SM regarding product variety / quality and providing feedback where necessary. Ensures the proper in-store control of stocks of the business and customers.
Human Resource Management
Support the store manager in recruitment function where required. Ensure that all employees are fully trained to a required standard to ensure best internal and external customer service are achieved.
Motivates subordinates to the highest level of achievement by sound leadership and example. Responsible for People Development and succession planning with a development of SSAs.
Improve operational cost effectiveness by ensuring the best deployment of staff rota & by communicating with subordinates for clear understanding of accountabilities, objectives / targets and measures
Administration & Control
Through delegation and supervision, the JH is ultimately responsible for ensuring compliance with the company policies and procedures.
Ensure the effective implementation of all SOPs in collaboration with the RO Admin team. Ensure that proper management of all store functions are maintained & implemented.
Conduct Daily/Weekly/monthly store checks on all store related SOPs to make sure, teams are following
Review along with SM and respond on internal/external store Audit reports and implement necessary corrective action required
To ensure all safety and security standards are met so as to minimize accidents and loss for the company.
Manages & review the store expenses effectively to ensure the cost controls are in place & within the approved budgets (Consumables/stationeries/maintenance etc
)
Cooperation and Teamwork
Works closely with the regional office team to ensure the optimal range presentation / all activities associated with store and customer deliveries / to ensure the auto replenishment is working, and regularly review for any issues with stocks not getting replenished by the system in order to achieve the target availability of the top lines in stores
Person Specific:
Education: form of tertiary education
Minimum Experience and Knowledge: 5 -10 years experience in Retail, of which at least 1 years in a supervisory role
About Al-Futtaim Retail
Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest Global partners of Marks and Spencers in both regions with over 75 stores offering both fashion & food options.
Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference
