Boutique Manager

  • Full Time
  • UAE
  • Posted 1 month ago


About the job
Permanent position based in Dubai Mall

Reporting to the Middle-East & India Fragrance & Beauty Retail Manager, you will be responsible of the growth of your business, leading the team, developing clients loyalty while ensuring compliance with the Brand’s business strategy and image.

Your main responsibilities are:

Team management and engagement

Communicate vision, strategy and clear direction to retail staff

Motivate and retain the boutique team members

Supervise the organization and the team efficiency, monitor objectives, encourage teamwork, share knowledge and expertise

Support team members in their individual development and coordinate with training team on individual needs

Business development

Pilot and coordinate all the activities of the Boutique in accordance with the strategy and objectives

Ensure the business strategy is understood and deployed in the Boutique

Control, monitor, share and report the business financial and budgetary indicators relating to the results of the Boutique

Develop and coordinate the sales to achieve the business objectives in accordance with the budget and the defined action plan

Analyze the sales and take the appropriate corrective actions

Client Experience

Ensure excellence in client service in accordance with the Brand’s standards: create a unique experience for each client

Support the sales team on the shop floor

Strongly encourage the team to manage, use and develop the client database

Put in place strong CRM and clienteling action plans at boutique level to engage and retain clients

Coordinate animations installation, maintenance needs, events organization acting proactively and putting in place initiatives at boutique level to strengthen the client experience

Boutique operations

Ensure the retail space is well maintained and the Visual Merchandising guidelines are respected

Oversee day-to-day operation of the boutique and solve operational issues with the support of the retail manager

Ensure the stock is effectively managed and that the control procedures are implemented to anticipate and limit variations

Ensure company policies and procedures are respected in the boutique

Liaise with suppliers on boutique supplies

Plan and take necessary steps to have optimum stock levels and maintain inventory discrepancies at the lowest possible level.

You have at least 5 years’ experience in boutique management in a luxury retail environment. You have strong knowledge of the luxury industry with fragrance and beauty sensitivity. Excellent interpersonal, communication and organizational skills along with a strong analytic and intercultural approach will be a real asset to succeed in this position.

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