CHANEL
About the job
Permanent position based in Dubai Mall
Reporting to the Middle-East & India Fragrance & Beauty Retail Manager, you will be responsible of the growth of your business, leading the team, developing clients loyalty while ensuring compliance with the Brands business strategy and image.
Your main responsibilities are:
Team management and engagement
Communicate vision, strategy and clear direction to retail staff
Motivate and retain the boutique team members
Supervise the organization and the team efficiency, monitor objectives, encourage teamwork, share knowledge and expertise
Support team members in their individual development and coordinate with training team on individual needs
Business development
Pilot and coordinate all the activities of the Boutique in accordance with the strategy and objectives
Ensure the business strategy is understood and deployed in the Boutique
Control, monitor, share and report the business financial and budgetary indicators relating to the results of the Boutique
Develop and coordinate the sales to achieve the business objectives in accordance with the budget and the defined action plan
Analyze the sales and take the appropriate corrective actions
Client Experience
Ensure excellence in client service in accordance with the Brand’s standards: create a unique experience for each client
Support the sales team on the shop floor
Strongly encourage the team to manage, use and develop the client database
Put in place strong CRM and clienteling action plans at boutique level to engage and retain clients
Coordinate animations installation, maintenance needs, events organization acting proactively and putting in place initiatives at boutique level to strengthen the client experience
Boutique operations
Ensure the retail space is well maintained and the Visual Merchandising guidelines are respected
Oversee day-to-day operation of the boutique and solve operational issues with the support of the retail manager
Ensure the stock is effectively managed and that the control procedures are implemented to anticipate and limit variations
Ensure company policies and procedures are respected in the boutique
Liaise with suppliers on boutique supplies
Plan and take necessary steps to have optimum stock levels and maintain inventory discrepancies at the lowest possible level.
You have at least 5 years experience in boutique management in a luxury retail environment. You have strong knowledge of the luxury industry with fragrance and beauty sensitivity. Excellent interpersonal, communication and organizational skills along with a strong analytic and intercultural approach will be a real asset to succeed in this position.
