Business Intelligence Specialist

  • Full Time
  • UAE
  • Posted 3 months ago


About the job
Kitopi is the world’s leading tech-powered multi-brand restaurant. With a mission to satisfy the world’s appetite, Kitopi operates a portfolio of both invested and franchised F&B brands, serving as enablers in the food market by helping brands to grow and scale, both in the delivery and dine-in space.

Launched in Dubai, UAE in January 2018, Kitopi has grown to become one of the greatest success stories in the cloud kitchen and food tech space. In July 2021, Kitopi announced its $415 million Series C funding round, led by the world’s largest technology-focused investment fund, Softbank Group Corp’s Vision Fund 2. This investment catapulted Kitopi to the prestigious Unicorn status, making it the fastest Unicorn to have emerged from the MENA region.

As a leading food-tech business, Kitopi’s growth has been largely fueled by its innovative and scalable software solutions. Kitopi’s kitchens are powered by its proprietary Smart Kitchen Operating System (SKOS) – an in-house suite of applications that optimizes cloud kitchen operations in real-time. As part of its growth roadmap, technological innovation, data science, artificial intelligence, and robotics will take center stage as Kitopi continues to reinvent the food industry as we know it today.

With over 4,000 employees, Kitopi currently operates 200+ locations across the UAE, KSA, Kuwait, Bahrain, and Qatar, and runs its engineering hub in Krakow, Poland, its robotics hub in Denmark, and its global customer experience center in Dubai, UAE.

Together with the Product, Engineering, Data, AI, and Robotic departments, we are creating various applications starting from highly personalized selling apps (web & mobile), through the kitchen management system, customer service, delivery, control, and business applications which help us to make decisions and determine the further direction of product development and more. We currently have around 40 applications in microservice architecture and we will constantly be creating new ones.

In brief:

Enhance the BI platform by working closely with the BI architect to improve performance, automating system/platform processes and developing custom visuals that contribute to effective reporting.
Contribute to monitoring the health and performance of BI systems, identify issues, and troubleshoot problems to ensure uninterrupted data availability and reliable reporting.
Enhance the BI practice by working closely with the BI architect to formulate and improve the BI processes including metric definition, requirement gathering, mockup designs, report development and change management
Work with one of the data verticals to help with their reporting needs for leadership and finance.

What You’ll Do

Enhance the BI Platform: As a Business Intelligence Specialist, you will collaborate closely with the BI Architect to strengthen our BI platform. Your role encompasses:
Performance Enhancement: Optimize the BI platform for improved efficiency ensuring delivering timely and actionable insights. This involves streamlining processes, reducing latency, and making data retrieval more efficient.
Process Automation: Identify and automate various processes to enhance system usability. This includes change management, access management, continuous integration and deployment, and GIT repositories so that the Analysts are more productive by using it and the end users have a seamless experience.
Custom Visual Development: Custom visuals can greatly enhance the effectiveness of our reports. You will have the opportunity to create custom visuals that are not only visually appealing but also tailored to meet specific reporting needs.
Innovation: You will participate in events and read articles and publications to stay up-to-date with the latest BI technologies, trends, and best practices to continuously improve the BI infrastructure and processes within the organization.
Monitor and Troubleshoot BI Systems: Maintaining the health and performance of our BI systems is paramount. You will actively participate in:
Monitoring BI Systems: Continuous monitoring of our BI systems, keeping a watchful eye on data pipelines, report rendering, and overall system performance. This proactive monitoring will help us identify issues before they impact our operations.
Issue Identification and Troubleshooting: Identifying the root causes and troubleshooting problems. This is crucial to ensure uninterrupted data availability and the reliability of our reporting.
Elevate the BI Practice: Collaboration with the BI Architect is pivotal in refining our BI practice. You’ll contribute to:
BI Process Optimization: Standardize and optimize processes, including metric definition, requirement gathering, mockup designs, report development, and change management.
Enhancing Reporting: Conduct thorough reviews of mockups and reports created by all the teams and add recommendations to ensure they are not only visually appealing but also aligned with a consistent business theme encompassing a unified and comprehensive view.
Metric Building: Assess metric definitions and aggregations created by all the teams and add recommendations to ensure integrity, and consistency and avoid duplication by maintaining the single source of truth.
Support Data Verticals: Your expertise extends to collaborating with data verticals, particularly for:
Leadership reporting: Collaborate with senior leaders to build strategic, high-level reports that aid in organizational vision and strategic decision-making
Finance Reporting: Work closely with accounting and FP&A teams to develop operational finance reports, ensuring the smooth operation of financial processes. Your contributions will be vital to support their day-to-day activities and financial planning.

What Are We Looking For

At Kitopi, we value alignment with our mission and principles. The successful candidate will share these values and work with them.
Bachelor’s or Master’s degree in Engineering, Computer Science, Technology, or similar.
4+ years of hands-on experience in setting up and maintaining BI platforms, developing the aggregation layer and reporting at high-growth consumer product companies or similar
Professional experience using any BI tool (Preferably Power BI)
Demonstrably deep understanding of SQL and analytical data warehouses (Snowflake preferred), and hands-on experience implementing ETL (or ELT) and Data aggregation best practices at scale
Hands-on experience with data manipulation tools (Airflow and debt)
Strong data modeling skills and familiarity with the Kimball methodology.
Desire to continually keep up with advancements in BI engineering practices, and ability to enhance reporting Infrastructure using them.
Should have the capability to work independently, possess critical thinking, problem-solving, stakeholder management, and effective presentation skills, and be a good team player with inclusiveness and constructive thinking
Deep familiarity with relevant technologies is a plus.

Technologies We Use

Data Warehouse / Big Data: Snowflake, ADL, and Postgres
Reporting: Power BI
Data Pipelines: Kafka, Python, SQL, Airflow, Airbyte, and DBT
Platform: AWS
Repository: GitHub
Analysis: SQL, Python, and Excel
Presentation: Power BI, Google Sheets, Jupyter notebook and Google Slides
Documentation: Confluence
Sprints and Backlog: Jira

Recruitment Process and Timeline

First, you apply and let our recruiters review your profile. After reviewing, you will receive a link to book a meeting with a recruiter at your convenience to share more about yourself and for us to get to know you better. If you have been shortlisted, you will have the opportunity to meet our hiring managers. Depending on the scope of the role and the function, you may need to attend 2-3 rounds (which might include case study, role-play, trial, or live coding – this will be communicated to you in the initial conversation). Upon successful completion, your recruiter will get in touch with you to discuss the offer. We aim to take you through this process within 2-3 weeks.


Extensive learning opportunities – we offer many hard and soft skills training to help you improve and challenge yourself
You’ll be involved in customized workshops run by Kitopi Academy
You’ll have a chance to work in an international, diverse, and inclusive environment
You’ll be part of one of the most caring communities out there.
Finding a chance to become a shareowner with our ESOP plan (T&C Applies)
Free and unlimited access to a nutritionist because we care about you
No Dress Code!
Extended maternity and parental leave
The infamous team activities and social events are bursting with fun
Inclusive Private Health Insurance
Up to 50% discount from Kitopi brands
24 working days annual leave as per the company policy

So, what does it really mean to work at Kitopi?

We are constantly striving to make Kitopi the best place to work in the world, by empowering you to be the best version of yourself every day. Our company values act as our guiding principles to help ensure that everyone feels safe, included, and like they truly belong.

Kitopi is an equal-opportunity employer. While we currently operate in 6 countries, we are over 70 different nationalities of talented Kitopians. We celebrate our rich diverse backgrounds, lifestyles, and cultures and have a 0 tolerance policy towards racism, bigotry, and hate. Please apply if you see a position that makes your heart skip a beat and help us build a company that we’re all proud to work for.

Along with offices in all the markets we operate in, we also believe in a “work from anywhere” policy – you get to choose the environment you operate in because we believe this will help you deliver work you’re proud of.

Tech-enabled and customer-obsessed, at Kitopi, we are a team of passionate humans who are on a mission together to satisfy the world’s appetite.

To apply for this job please visit

Job Location