Cloud Com Business Manager

  • Full Time
  • Dubai
  • Posted 1 month ago


BICS is connecting the world by creating reliable and secure mobile experiences anytime, anywhere. We are a leading international communications enabler, one of the key global voice carriers and the leading provider of mobile data services worldwide.

Our solutions are essential for supporting the modern lifestyle of today’s device-hungry consumer – from global mobile connectivity, seamless roaming experiences, fraud prevention and authentication, to global messaging and the Internet of Things.

Headquarters in Brussels with a strong presence in Africa, Americas, Asia, Europe and Middle East. We have regional offices in Bern, Madrid, Dubai, New York, San Francisco and Singapore, a satellite office in Beijing and local representation in Accra, Miami, Montevideo, Nairobi and Toronto.

Pioneering into the future of Next Generation communications. We have achieved a series of World’s Firsts successes with the launch of the first LTE Roaming relation or the first VoLTE International call between Europe and Asia, to name a few.

With a diverse and multicultural team of about 600 employees, we continuously strive to provide customers with the highest level of quality, reliability and interoperability, enabling them to maximize their end-user value.

Task Description

BICS for several years is working in a field of Cloud Communications (Cloud numbers and PSTN as a service) and continuous looking for its development. As Cloud Com Business manager, you will be an internal and external point of contact for the new and existing country coverage mainly in Europe. Your challenge consists in becoming an internal point of contact for Cloud Com domain to all our internal stakeholders (Finance, Commercial, Product Management and Legal) to ensure optimal customer experience and compliance. Additionally, you will develop and maintain successful relations with external partners (fixed, mobile operators and regulatory bodies -NRA’s).

You will:
Provide expertise for all internal teams regarding market knowledge based on assigned coverage portfolio, including commercial, technical and regulatory knowledge.
Negotiate and manage the cost base for external partners (Suppliers, Hosts and 3rd parties) effectively optimising Direct Margin across Cloud Com products.
Deliver coverage extension through contract negotiation and implementation with suppliers and host.
Communicate externally with NRA’s in coordination with Legal Team.
Coordinate and implement internally regulatory requests/changes across all departments (Commercial, Technical and Financial).
Ensure compliance through translating of Legal and Regulatory requirements (provided by Legal Team) into Internal business processes within assigned portfolio.

Your Profile

You have:
A University Degree in Engineering/Economics or minimum 5 years of relevant experience in Telecom.
Knowledge of fixed and mobile networks.
Excellent negotiation and communication competencies
Natural problem-solving and prioritization skills
You are a result-oriented person with a strong customer focus.
Previous experiences managing commercial agreements.

What’s in it for you?
International environment. You will be part of an international diverse team and you will have the opportunity to make a global impact.
Great company culture. You will be working in a dynamic working environment, driven by 3 core values: Think Forward, Strive for Leadership, and Achieve Together. We look after the well-being of our employees and organize internal events such as happy hours, sports and relaxation activities, parties, etc.
Career development. From development plans, to trainings and internal mobility, we are committed to ensuring you have the knowledge, skills, and opportunities to maximize your potential.
Benefits. We offer an attractive salary package including:
A competitive base salary and short-term incentives
Comprehensive insurances including hospitalization insurance, outpatient care insurance, life insurance, disability insurance and travel insurance, fully funded by BICS
Mobile phone and a mobile phone subscription in line with your professional needs is included
Many other benefits such as a yearly wellness budget, 1 return ticket to your home country for you and your family after 6 months seniority, …

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