Customer Service Center Manager

  • Full Time
  • UAE
  • Posted 2 months ago

Hitachi Energy

About the job
You as a Customer Service Center Manager (Open) will be part of Hitachi Energy business based in Dubai, UAE. In this role, you will be serving as a specialist in application of advanced concepts and methods in the field of Automation & Communication Oversees and delivers challenging and major assignments. Approving and reviewing tasks carried out by others. Defines best practices for the business. Responsible for the timely response to client (internal and external) technical queries related to Automation & Communication portfolio. You will be establishing contacts at senior level (e.g. Managing Director), works with customers at a strategic level and coaches them. Working with business development to negotiate strategic agreements. Assisting in preparing proposal/presentation of engineering projects/programs of high complexity

Your Responsibilities

Partnering with Local Business Unit management, Product Management, Supply factories and Sales to ensure appropriate representation of needs. Evaluating local market requirements and innovation and provides feedback to appropriate product, manufacturing and development priorities. Understands technical or quality problems and provides technical support.
Creating work plans and tracks costs / estimates in one’s area of responsibility. Reviewing and approving scope, budget and schedule for assignments and ensures quality deliverables on time and within targeted cost. Improving effectiveness of work plan in collaboration with other functions. Ensuring the COC team delivers on the KPI’s
Completing risk and opportunity assessments and ensures implementation of resulting actions in one’s area of responsibility. Reporting any contract/quality/program/cost issues to management along with recommendations for resolution.
Actively contributing to technical bodies both inside and outside the Company. Promoting Hitachi Energy internally and externally to foster cooperation and knowledge sharing with external resources and communities. Building, developing and maintaining strong relationships with internal and external (customers, universities, etc.) contacts. Oversees appropriate participation from Hitachi Energy in relevant international technical committees. Acting as local technology expert for special tasks in the wider organization. Managing collaboration with local universities/organizations.
Recommending, developing, and improving processes and procedures to enhance local operations. Applying appropriate development and quality standards and monitors local product quality and change requests to identify issues. Reporting processes and tools inefficiencies and suggests ideas for improvements.
Managing assigned resources for activities, assigns tasks to team members, and supervises workload and work allocation within the team. Ensures appropriate competencies are developed and acquired within the team to support development and succession planning.
Ensuring that the area of responsibility is properly organized, staffed, skilled and directed. Guides, motivates and develops direct and indirect employees with the support of HR processes

Your background

A degree in relevant field.
Proficiency in both spoken & written English language is required.

Basic Info Location Dubai, Dubai Emirate, United Arab Emirates Job type Full time Experience Senior Management Job function Engineering & Science Contract Regular Publication date 2023-10-04 Reference number R0031238

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