Standard Chartered Bank
About the job
Responsibilities
Lead the Banks Affluent client growth strategy by utilizing the Affluent client value proposition to acquire New to Bank Affluent clients.
Strategy
Develop & deepen corporate relationships to source Affluent & C-suite clients via referrals and leads on full Affluent offering
Also handle client-led requests via marketing campaigns and online pull
Activate NTB clients, set up and educate clients on remote channel usage i.e., Online, Contact Centre, ATM, and hand-over clients to assigned Priority Banking Teams.
Business
Liaise with the Banks Corporate, Commercial & Transaction Banking teams to develop and deepen relationships with key corporate entities. Present the Affluent CVP to stakeholders within the companies and engage them to onboard their senior employees into the Banks Affluent banking segments
Conduct sales & induction camps, kiosks and product presentations at company premises
Utilize available resources including the Affluent proposition, product benefits matching client needs, the Banks brand, global network, ad hoc campaigns, and specialist support to onboard affluent clients to the Bank
Ensure early deepening of clients across multiple products to create client stickiness and to become the primary bank for the clients transactional, savings and investment needs
Execute onboarding activities across the Banks local and international network to acquire Affluent clients.
Ensure that onboarded clients match the profile as set out for Affluent clients to ensure sustainable growth of the Affluent portfolio
Ensure new clients have a seamless initial onboarding experience,
Maintain the quality of the portfolio in terms of client qualification.
Processes
Ensure to follow the onboarding process for NTB Clients with different internal onboarding teams like GBS, CFCC and CDD. Ensure smooth transition of the entire onboarding process for Clients, from onboarding, funding till handover to the Relationship team.
Risk Management
Ensure Customer Due Diligence requirements as prescribed by the bank are duly adhered to. All legal and compliance guidelines provided by the bank are adhered to.
Data confidentiality and secrecy norms of the bank are fully adhered to.
Ensure error free application and documentation, all the documents provided by the customer for completion of the account opening forms and/or loan application forms should be duly checked prior to submission.
Ensure that the sales process prescribed by the bank is fully adhered to.
Ensure full awareness of all policies related to Mis-selling etc. & comply the same.
Maintain complete and detailed knowledge of all the assigned products.
Be responsive to customers needs and practice responsible selling, adhering to appropriate sales and marketing practices.
Maintain accurate and up to date activity records.
Governance
Ensure compliance with global AML & CDD standards
Ensure compliance to internal and external regulations
Ensure ORF / process universe adoption and governance
Work collaboratively with FCC, AML, L&C on Due Diligence, and all other processes as needed
Provide input to governance and operational risk to define measures and controls for prevention
Read, understand, and comply with all provisions of the Group Code of Conduct.
Zero Tolerance on Fraud and Mis selling
Attend all required Trainings
Regulatory & Business Conduct
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Manage regulatory relationships in relation to the Retail Banking business in the UAE.
Embed the Groups Values and Group Code of Conduct to ensure adherence with the highest standards of ethics. Comply with relevant policies, processes, and regulations, as part of the culture. Embed Here for good and Groups brand and values in the UAE
Key stakeholders
Internal:
Corporate & Commercial Banking
Transaction Banking
Onboarding & CDD
Conduct and Financial Crime Compliance
Retail Operations
Client Experience
Priority Relationship Managers
Premium Executives
Affluent Banking CVP
Retail Products
Wealth Management
Branch Banking
Credit Initiation
Digital Banking
SBIM
External:
Corporate entities, Companies, Institutions, Chambers of Commerce
Clients
Other Responsibilities
Perform other responsibilities as assigned under Group, Country, Business or Functional policies and procedures.
Our Ideal Candidate
Previous Direct Sales / Employee Banking experience in UAE market.
Minimum Graduate Degree Holder.
Previous experience of Deposits / Liability in UAE market.
Role Specific Technical Competencies
Manage Conduct
Manage Risk
Manage People
Spot Opportunities
Solve Problems
Take the Lead
Build Resilience
About Standard Chartered
We’re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we’ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you’re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can’t wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you’ll see how we value difference and advocate inclusion. Together we:
Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
Flexible working options based around home and office locations, with flexible working patterns
Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies – everyone feels respected and can realise their full potential.
Recruitment assessments – some of our roles use assessments to help us understand how suitable you are for the role you’ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
