Fulfillment & Logistics Technology Lead

For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear.

Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer.

Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work®.

The Role

This is a fantastic opportunity for a Fulfillment & Logistics Technology Leader to join a renowned retail group in the Middle East, working as part of the Group Technology function

The successful candidate will work with the Fulfillment and Supply Chain leadership teams to drive digital transformation across Warehousing, Transport, Order Management and Last Mile capabilities

What you’ll be doing

The Fulfillment & Logistics Technology Lead is accountable to the Chief Fulfillment & Logistics Officer for all elements of Technology provision and is expected to:

In summary, you will lead a team of Scrum Masters, Solution Architects, Development teams, Business Analysts and 3rd party suppliers to:

Create and implement the Technology strategy and direction for Fulfillment and Logistics
Manage the architecture: identifying optimisation and legacy replacement opportunities
Select appropriate technology, leading vendor assessments and tech. Selections
Run large-scale transformations: ensure on-time, in-full and to-budget delivery of projects
Innovate and challenge: identify new ways for tech. To drive value in Fulfillment & Logistics
Manage the TCO: take accountability for ensuring technology costs drive business benefit

Managing your team, you will:

Act as the single point of contact for all matters relating to Fulfillment & Logistics Technology: whether related to new demand, existing projects or service-related issues
Fully understand Fulfillment and Logistics strategies, expected outcome, deliverables and value that needs to be generated from technology
Support the business to translate business requirements into technology requirements and recommended new capabilities/enhancements to be added to the backlog
Ensure the integrity, scalability and flexibility of the Technology architecture and roadmap for Fulfillment & Logistics (e.g., ability to add new brands, new warehouses, new carriers, new channels and eCommerce store fronts)
Ensure that Fulfillment &Logistics solution requirements are defined, groomed and planned effectively for DevSecOps delivery management
Manage the on-budget delivery of solution delivery efforts through close tracking of budget and forecast spend, pro-actively recommending opportunities to maximise the ROI of project budgets
Actively manage the operational activity of external vendors and delivery partners supporting solution design/build activity
Pro-actively manage and mitigate delivery risks, ensuring prompt escalation and resolution

Work in close partnership with services colleagues to ensure that product issues are within the agreed Service Level Agreements (SLAs), running costs are within plan, and work collaboratively to continually enhance the product quality and avoid ‘technical debt’ (outdated technical components)

What you’ll need to succeed

Degree Educated, with 8-10 years post graduate work experience working with Logistics related solutions, preferably in a business facing IT/Digital role
Deep understanding of Fulfillment & Logistics processes and practical experience of improvement of these processes using technology in the Retail sector (ideally Fashion and Beauty)
Demonstrated experience in implementing systems such as WMS, OMS, TMS and other supply chain systems for OmniChannel Retailers
Experience and appreciation for the Middle East would be preferable but not essential
Experience delivering and managing complex solutions (multi-platform, multi-technology, 3rd parties) end-to-end (e.g., solution integration, data management and effective cutover and release strategies)
Experience working with modern integration technologies is preferable (e.g., a good understanding of API design patterns and frameworks, micro services, API gateways, API security etc.)
Awareness and understanding of Lean-Agile project management and solution development methodologies and frameworks e.g., Dev Ops and SAFe.
Experience in large regional/global organisations using in-sourced and out-sourced IT service providers
Ability to work independently and be self-motivated to plan your own and your team’s work to meet overall goals and objectives
Experience in complex team management: you will have previously managed multi location, mixed internal/external teams effectively to deliver expected outcomes
Strong facilitation, influencing and negotiation skills (considering the need for orchestration and organisation of multiple internal parties: business, central Tech, Brands, Geographies)
Effective communication and relationship management – experience working with business stakeholders across various business functions (considering the need to manage demanding business stakeholders: ability to collaborate, influence but also challenge senior business stakeholders on their requirements)
Robust teamwork proven both within and outside the Tech function – Ability to generate trust, build alliances, and orchestrate interdisciplinary matrix teams, with internal and external team members
Ability to work independently and be self-motivated to plan your own and your team’s work to meet overall goals and objectives
Experience in complex team management: you will have previously managed multi location, mixed internal/external teams effectively to deliver expected outcomes
Strong facilitation, influencing and negotiation skills (considering the need for orchestration and organisation of multiple internal parties: business, central Tech, Brands, Geographies)
Effective communication and relationship management – experience working with business stakeholders across various business functions (considering the need to manage demanding business stakeholders: ability to collaborate, influence but also challenge senior business stakeholders on their requirements)
Robust teamwork proven both within and outside the Tech function – Ability to generate trust, build alliances, and orchestrate interdisciplinary matrix teams, with internal and external team members

What We Can Offer You

With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts. To view all our perks and benefits, click here.

We Invite All Applicants to Apply

It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.