General Manager (West Bay Beach Clubs)

  • Full Time
  • Posted 3 months ago

Qatar Airways

About the job
About the Role

We are currently recruiting for a General Manager for one of the most dynamic and exciting leisure venues in Doha. West Bay beach, under the management of Discover Qatar, comprises 3 absolute beachfront fully licensed venues.

Doha Sands, an exclusive and private beach club for in house guests staying at participating West Bay hotels
The Bistro; a fully licensed restaurant, open from 7am until midnight with a capacity of 200, serving light casual meals and also catering for special events, movie and sports event screenings and private groups.
B12 Beach Club, Qatar’s largest private beach club featuring the largest inflatable in the country, a range of international food and beverage outlets, general admission and VIP sections, a resident DJ and popular weekend brunches.

Key Responsibilities:

Plan and execute WBB budget.
Manage organizational growth strategy and skills/personnel requirement in line with the division growth.
Coordinate & implement new DOA for WBB in line with both business needs and QR company policy.
Translate the business strategy into day-to-day execution providing direction and focus to deliver results against a defined business plan.
Evaluate and improve established and new business services by testing quality standards before implementation. Ensure all prescribed business processes and procedures are fully briefed and followed and that monitoring procedures carried by line of responsibility are robust.
Accountable for WBB Service team to guarantee that all staff comply with the brand’s identity while attaining financial results and creating positive guest experiences.
Provide coordination, direction and contractual oversight of WBB ensuring all operational working methods are reviewed and best practice are achieved to grow business models.
Lead the implementation, development and design of the customer service standards and customer service strategy, build and manage a solid operations team to drive sales and promote a truly customer focused working environment at WBB.
Prepare and present quarterly results to the parent company.
Conduct the WBB monthly performance review with each operator via conference call or on site to produce a monthly executive summary for the division (performance review can include safety, security, customer satisfaction, efficiency, cost management etc.)
Effectively lead, manage, coach and develop direct managers directly employed by the division.
Survey any potential acquisition, when necessary, supported by a comprehensive report, to guide and facilitate the executive management decision to proceed or not.
Continuously maintain business contact and strengthen business relationships.
Review all proposed budget with QR Finance team, deliver comments and observations, to ensure a high profitable performance.
Develop new SOP’s tailor made for WBB based on the business needs.
Develop new sourcing opportunities by researching suppliers in the market in order to improve product consistency and attempt to reduce cost.
Drive and deliver quick business wins to increase revenue income and ensure budget is achieved.
Responsible for the P&L and accountable to ensure all WBB financial metrics are achieved.
Review and oversee supply chain to ensure the best prices are obtained through negotiations, set systems and QR procurements.
Accountable for the setting of all budgets for the related areas, monitor performance and take appropriate action to rectify variances on a month-by-month basis.
Responsible for the overall security, catering takings, reconciliation of tills and management of floats, ensuring any cash/stock loss is investigated and control measures are put in place. Work within the financial policies and procedures of the organization.
Commercially aware and constantly reviewing the external market and making changes to development plans, where necessary, partner with marketing department to ensure brand positioning are carried out as per business plan and company standard to achieve the desired commercial outcome.
Partner with cross-functional teams to explore new channels for the business and inform the brands on product opportunities by observing market trends.
Take a lead and support the Marketing department to market and promote WBB.
Ensure the food and beverage offer and provision meets guest needs and is developed and expanded in line with changing consumer’s habits and spending trends.
Be responsible for food operation as required and work alongside the Culinary Management in the design and delivery of the catering provision.
Liaise closely with the Executive Head Chef on various activities including but not limited to manpower planning (service and food production team), promotional activities, menu developing, pricing, strategy planning, budgeting, policies and procedures, etc. ensuring exceptional food quality and service.
Conduct regular management meetings to ensure effective communication of WBB KPI’s, people management and WBB key priorities.
Develop Policies/Operating Standards to achieve process and service consistency, overseeing enhancements when required to meet the needs of the operation and service expectation.
Approve WBB budgets, ensuring realistic yet challenging targets are set.
Comply with all relevant company policies and procedures regarding the use, processing, disclosure and security of any information (in any form) and ensure that all staff under my direct supervision are aware of and comply.
Consult the Group’s Data Protection Officer in matters related to data protection and privacy as appropriate.
Ensure the confidentiality, security and protection of all information handled in the course of duties is maintained at all times from unauthorized access, use, disclosure, disruption, deletion/destruction, corruption, modification, inspection or recording.

Be part of an extraordinary story…

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make.
You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

We are looking for a passionate and experienced professional with:
Bachelor’s degree with 10+ years of job-related experience
Management skills
Hazard Analysis Critical Control Points (HACCP/HCE) Certification / Related Training
Hotel and catering experience within 5 star and/or Casual Dining/Fast Food Environments
Managing multi concept, multi-tenant Food & Beverage Portfolio

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So, whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination.
Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

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