Guest Relations Officer

  • Full Time
  • Dubai
  • Posted 1 month ago


Job Requisition ID: 153148 No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives . Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day. As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us. Come join us to live well, work better, and be the best. Overview of the role:
The primary focus of the role is to receive customers and ensure a smooth transfer to the sales department whilst establishing the customers’ requirements.
What you will do:
Welcome all Showroom visitors, log reasons for visit and forwarding to relevant team members.
Providing excellent and a delightful customer experience as per company policy and procedures.
Resolving customer queries promptly, within company guidelines, before escalating to higher level if necessary.
Attending to customer needs, understand their requirements so that maximum number of enquiries are handled quickly and forwarded on responsibly.
Logging Visits (including time, date and visitor details).
Maintaining an up to date knowledge of personnel and procedures.
Delivering a warm welcome to all walk-in customers quickly and as proficiently as possible, by coordinating with employees and customers.
Required Skills to be successful:
– Customer management and coordination experience
– Communication skills
– Timely Resolution
– Proficient in Microsoft Office
About the Team:
The role will report to the Sales Manager and the primary focus of the role is to receive customers and ensure a smooth transfer to the sales department whilst establishing the customers’ requirements.
What equips you for the role:
1 years’ experience in customer service
Proficient in English and Arabic
Proficient in Microsoft Office skills
REF TB We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish. Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence. As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

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