Guest Service Executive

  • Full Time
  • UAE
  • Posted 2 weeks ago

Jumeirah Hotels & Resorts

Guest Service Executive – Front Office – Jumeirah Al Qasr Hotel

About Jumeirah & the Hotel:

Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different™ brand promise.

Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated dining destinations and surprising architecture and design at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 23 properties across the Middle East, Europe and Asia and employs over 8,000 colleagues, representing over 106 nationalities.

As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments.

Madinat Jumeirah – The Arabian Resort of Dubai is a magnificent tribute to Dubai’s heritage. The resort comprises of three grand boutique hotels: Jumeirah Mina A’Salam, Jumeirah Al Qasr, Jumeirah Al Naseem, and a collection of 29 traditional summer houses known as Jumeirah Dar Al Masyaf. In addition, there’s seven exclusive Malakiya Villas, over 50 world-class restaurants and bars, a traditional souk, 3km of waterways with abras, a leading conference and banqueting center, 2km of private beach, the award-winning Talise Spa, and the Talise Fitness health club.

About the Job

An exciting opportunity has arisen for Guest Service Executive to join Rooms Division at Jumeirah Al Qasr Hotel.

Your main duties will include:

Give a warm welcome to guests on arrival and register them as well as issuing room keys in the appropriate welcome booklet.
Take payment from guests on departure and close their bills correctly.
Be efficient in assisting guests throughout their stay with any requirements.
Ensures that the Guest Services desk is manned, operationally prepared, and always stocked.
Update all information given by guests on the Registration Card on check-in into the system making sure that all required information has been provided.
Scan the passport of every guest on arrival and save the data correctly for the CID Report
Logs and keeps the immediate supervisor fully informed of all challenges, negative feedbacks, or unusual matters of significance.
Identify and anticipate guest’s needs and assist in any possible way.
Always check and action traces in Opera on arrival and departure as well as setting traces sensibly.
Assist Guest Relations with escorting guests to their rooms on arrival, explaining all the features and facilities.
Work towards maximizing room revenue by up-selling to a higher rate category and selling the highest possible rates for walk-in guests.
Take advance payment guarantee on check-in for all guests according to the Resort’s Credit Policy
Carry out a Credit Check Report on each shift ensuring that all in-house rooms have sufficient credit.
Carry out cashiering duties like foreign currency exchange, paid outs etc.
Close their individual cashier audit at the end of each shift ensuring that all details balance.
Minimize rebates and ensure that they all have sufficient justification, back-up and signatures.
Perform any related duties and special projects as requested by the Front Office Manager/Assistant Front Office Manager/Team Leader

About you:

The ideal candidate for this position will have the following experience and qualifications:

2 years front desk experience in a 5-star Hotel
Fluency in written and spoken English.
Knowledge of basic Microsoft Office applications.
Knowledge of front office application.
Multi-lingual preferred

About Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer reduced hotel rates across our properties globally, excellent care package, flights home, accommodation allowance, health insurance, up to 50% discount off Jumeirah F&B Outlets.

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