Guest Services Executive

  • Full Time
  • Dubai
  • Posted 1 month ago

Jumeirah Hotels & Resorts

About Jumeirah and Madinat Jumeirah Resort:

Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different™ brand promise.

Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated signature dining destinations and surprising architecture and design at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 25 properties across the Middle East, Europe and Asia and employs over 8,000 colleagues, representing over 106 nationalities.

As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments.

Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity.

Madinat Jumeirah – The Arabian Resort of Dubai is a magnificent tribute to Dubai’s heritage. The resort comprises of three grand boutique hotels: Jumeirah Mina A’Salam, Jumeirah Al Qasr, Jumeirah Al Naseem and a collection of 29 traditional summer houses known as

Jumeirah Dar Al Masyaf. In addition, there’s seven exclusive Malakiya Villas, over 50 world-class restaurants and bars, a traditional souk, 3km of waterways with abras, a leading conference and banqueting centre, 2km of private beach, the award-winning Talise Spa and the Talise Fitness health club.

About the Job:

As Guest Services Executive in Guest Relations, you will anticipate and meet guests’ needs and requests, ensuring guest satisfaction and recognizing all repeat guests and VIPs.

Your key responsibilities will include:

Main Duties:

Prepare next day’s VIP arrival list, along with amenities requisition.
Check arrivals list for the following day, allocate rooms for VIP guests and guests with special requirements.
Order and ensure timely delivery of amenities for all arrival and in-house VIPs and Suite guests.
Inspect the rooms of all VIP and Suite guests prior to their arrival at the hotel.
Cover shifts on the Guest Services Desk in accordance with the duty roster.
Cover shifts on Lobby Duty in accordance with duty roster, these duties will include the welcoming and rooming of arriving VIP and Suite guests.
Attend to special requests made by VIP and Suite guests prior to, during, or after their stay.
Print and action Guest Services trace report.
Escort arriving guests to their rooms whenever possible after the registration procedure has been completed at the Front Desk.
Meet and escort guests to their rooms after arriving from the airport having completed the registration procedures at the airport reception.
Assist in Executive Club Lounge as required.
Carry out courtesy calls to VIPs and Suites.
Assist in the writing and maintenance of guest history.
Provide tours of the hotel and its facilities as requested.
Assist guests with general inquiries about the hotel and its facilities, as well as daily events and functions.
Assist with group registration when required.
Ensure the Guest Relations Desk is covered at most times.


Prepare VIP guests list for next day’s arrival.
Prepare the daily guest amenity list and distribute it to the respective department.
Print and distribute guest remarks report.
Check the previous night’s no shows and pull out amenities accordingly.
Prepare and distribute the daily guest feedback report.
Prepare and distribute the daily guest amenity list.
Updates and maintains all Guest History Files.
Prepare welcome letters for all VIP guests
Prepare special guest letters (i.e. Birthday, Anniversary, Honeymoon)
Perform any related duties and special projects as requested by the Guest Relations Manager and Team Leader.
Adhere to Jumeirah International’s Guiding Principles and Hallmarks.
Comply with Resort’s health safety and hygiene procedures and products.

About you:

The ideal candidate for this position will have the following experience and qualifications:

Outgoing personality with the ability to communicate fluently with guests and colleagues.
Passion and ability to stimulate ideas and implement them.
Ability to work on weekends and night shifts.
Completed a course related to the hospitality industry.
Additional Language.
Strong communication skills.
Minimum 1 year as Guest Service Executive or a similar role in a 4 or 5-star hotel of multicultural environment.

About the Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.

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