About the job
In an environment of ever increasing globalization we provide professional services in 80+ countries to help our clients operate across borders. Whether entering a new market or driving in country growth we ensure they stay focused on their core business, taking the stress away from their accounting, legal and HR responsibilities.
About The Role
To provide a high-quality administrative service to a diverse portfolio of private and corporate structures with timeliness and efficiency.
Administer a portfolio of structures in compliance with policies and procedures as set down in the company procedures manual and local legal and regulatory requirements.
Ensure that clients are dealt with in a professional manner.
Identify and raise technical issues and potential problems with Line Manager
Undertake a variety of banking, investment and financial transactions within the job holders authority.
Control debtors to the level determined by Line Manager and minimize credit notes issued.
Be able to demonstrate and awareness of risk management.
Understand TMF Code of Conduct and values.
Provides guidance on basic tasks to colleagues in immediate team.
Manages personal workload effectively.
Responds to and anticipates client needs in a timely and professional manner.
Listens actively, considers peoples concerns and adjusts own behavior in a helpful manner.
Consistently strives to provide a quality service.
Implements the necessary steps of the service process
Handles complaints and difficult customers in positive and effective manner, considering global and cultural differences.
Takes responsibility for obtaining and sharing required information with others.
Works with more junior members of the team with the view to assist with their ongoing development.
Understands clients, identifies their needs and creates positive first impressions.
Has a good understanding of technicalities of own role.
Promptly and efficiently completes work assignments.
Good understanding of how immediate team interact with other teams in function to deliver results.
Will take advantage of learning opportunities to meet needs of current job
Minimum of 18 months experience within the Trust/Corporate industry and a degree in a relevant study field.
Studying towards or willing to study towards a relevant professional qualification
Good time management skills and inter-personal skills.
Able to follow a defined process
Strives for high standards of delivery to clients
Understands and applies control and risk and governance frameworks consistently.
Acts with integrity
Trustworthy team member who considers those around them
Able to communicate (verbally and through written work) information in a clear and concise
Interprets instruction accurately
Expertise in all MS Office packages (Word, PowerPoint, Excel, Outlook).
Fluent in both written and spoken English
Whats in it for you?
We provide gratuity on 100% salary
Team building and activities – bi annually
Internal learning academy which allows you to advance you to have access to training
Work from home opportunity
CSR activities twice – bi annually
Want to know more about TMF Group, please watch the below video.