Pre-sales/Sales Support

  • Full Time
  • Dubai
  • Posted 1 month ago

Monstarlab Europe

Job Description

At Monstarlab, we shape technology that inspires users and grows businesses. Our technology starts with people because if they’re inspired, you succeed. We deliver expert engineering and stunning design to unleash growth for your business, customers and society. Across 25 global offices, over 1400 experts work at pace to make sure our clients’ investment makes a meaningful impact. We rely on stunning design and cutting-edge technology, we never compromise on the methodologies that ensure delivery of successful, robust, reliable digital solutions and business transformations.

About You

You are a driven individual with a pragmatic and structured approach to problem solving. You possess great communication skills and be able to manage key stakeholders at all levels within the organisation. You need to be very well organised and able to manage and move between different tasks effectively. You will be comfortable working with teams from across our global markets and be excited at joining a vibrant team who will bring to bear the very best Monstarlab has to offer and be part of an organisation that encourages rapid growth as well as personal and professional development.

This role sits under the direction of the Clients and Markets Office (C&M), within the Sales Support Team, reporting to Operations

In this role you will:
Be responsible for proposal management and supporting C&M Team across our International Markets on key sales opportunities, including:
Managing the end-to-end preparation and submission of the Proposal response document.
Co-ordinating and aligning Response team activities on behalf of the Client Account Lead.
Providing a key point of contact and coordination between the Clients & Markets Team and other teams within Monstarlab.
Sourcing Monstarlab background information – up to date process flows, org charts, financials and other relevant materials.
Create and maintain case studies by sourcing and updating case study portfolio and standard customer information across our global markets, ensuring we reference the latest and best of Monstarlab in our bids.
Support Client Account Leads in gaining appropriate approvals in line with Monstarlab Sales Governance processes, through the Operations Leads
Coordinating and facilitating weekly sales board meetings across International Markets
Proofreading proposals for accuracy, consistency and quality.
Supporting local teams with sourcing sales opportunities through industry or government portals and ensuring we are registered on the relevant industry and government frameworks and our company information is up to date.
Data and Sales Process Management
New client Salesforce set up and approval processes, working with local Legal, Compliance and Finance teams to ensure background checks are completed on new clients before proposal submission.
Salesforce and central talent systems data management, ensuring data across both systems is up to date, accurate and the deals are in line with local/global approval processes.
Resource Management
Supporting core Talent Allocation team with supply and demand alignment and ensuring the accuracy of demand data in Salesforce and central talent management systems

Key areas of responsibility

Own and execute the end-to-end project plan from sales origination until sales closure. This includes proposal management, internal approvals, sales, and sales team development.
Proposal Management
Manage the end-to-end production of the proposal document: ITT, RFI, RFP etc.
Searching industry and Government portals and frameworks for new business opportunities
Capturing, communicating and tracking key outputs and actions from planning and strategy sessions. Schedule and plan internal and client milestones.
Identify dependencies in the timeline and escalate issues impacting the deadline
Prepare, review, secure sign-off and submit materials
Provide day-to-day point of contact for both the Engagement Director and the Response team
Help track and manage the business development budget in line with internal approvals
Provides PMO support including the coordination of internal deal communications and meetings
Supporting Client Account Leads with all necessary internal approvals, in addition to preparing, reviewing, and securing sign-off and submitting materials in a timely manner for internal approvals
Ensure consistent and high quality “look and feel” in proposal deliverables
Coordinate supplier presentation / site visits, liaising between sales team, site team and client coordinator to ensure agenda meets client and Monstarlab’s objectives
Support core talent allocation team with talent management


Relevant Bachelors degree
Ability to coordinate multiple projects and initiatives
Excellent communication (written and verbal) and interpersonal skills.
Very strong organisational, multi-tasking and time management skills
You should have some financial/commercial acumen
Experience in one or more of the following areas: business development, bid/proposal management, sales negotiations, or commercial pricing
Proficient at assessing complex problems and identifying solutions, for example carrying out detailed analysis of buyer values, competitors and market dynamics
Organised and proficient at planning to achieve challenging timelines
Proficient at working collaboratively with both the internal sales team and client stakeholders
Degree of accountability for assigned tasks, our clients and processes.

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