Johnson Matthey
About the job
Direct responsibility for the delivery of projects that generate new products and/or processes which are of commercial value to JM, or responsible for the provision of support in key technology areas. Works independently and takes ownership within engineering programmes, leading on specific issues and projects.
Provide technical service to customers through direct customer support in standard and non-standard situations. This includes preparing catalysts and absorbents technical proposals, performance evaluations, troubleshooting, responding to customer inquiries, and providing onsite support to advise the customers during catalyst changeout, reductions, and start up.
Build and maintain effective partnerships with customers in an ethical and safe manner
Act as the voice of the customer to feed technical and market information back into the business to enable JM to enhance product offering
Engage in customer visits including technical meetings and plant audits, performance evaluations and onste support
Work flexibly to ensure that changing work demands are prioritised and adequately supported
Own tasks, ensuring they are completed within time constraints
Handle complex technical support issues related to the plant and catalyst both proactively and in response to emergencies” aimed at delivering long-term value for JM and the customer
Liaise with the wider Technical Service team and Sales colleagues to ensure that work requirements are fulfilled in a timely manner
Provide technical guidance to less experienced colleagues
Actively look to build proficiency beyond own core technology within CT technical scope
Initiate suggestions for improvements and development tasks to be performed
Extract maximum value from the segmented customer base through developing and deploying the appropriate level of technical services
Ensure all activities are undertaken in accordance with JM code of ethics and EHS policy and practices
Carry out other duties which are within the employees skills and abilities whenever reasonably instructed.
Travel to customer plant sites to act as JM supervisor during catalyst changeouts, reductions, and start-ups
Role involves up to 50% travel to customer offices and plants, including occasional night shifts supervision at customer plant sites.
Qualifications/ Knowledge/ Experience
(Technical/ professional knowledge and skills competency)
Degree in a scientific/technical discipline Chemical Engineering preferred with process engineering experience.
Essential
PhD in a scientific/technical discipline
Desirable
Strong Background and direct experience in technical services for Ammonia and Methanol plants catalysts and absorbents
Essential
Detailed knowledge of the syngas flowsheets
Essential
Knowledge of Refineries and grey hydrogen market
Desirable but not required
Strong understanding of customers business and production process- Experience with the Syngas market and network in MEA region.
Essential
Ability to drive change
Essential
Proficient written and spoken English communication skills
Essential
Experience defining best practice processes
Essential
Strong IT and computing skills required for building and or understanding calculation models- Frequent user of Aspen HYSYS is highly desirable
Essential
Strong communication skills, both verbal and written
Essential
Capable of working independently to deliver business critical objectives
Essential
Confident public speaker
Essential
How to apply:
If you have the necessary skills and experience to join our team, please apply online. For any queries or should you require any reasonable adjustments to support your application please let your recruiter know when they contact you.
If you are already a Johnson Matthey Employee, please visit the internal careers site to apply: Find Jobs – Workday (myworkday.com)
All applications are carefully considered and your details will be stored on our secure Application Management System. This is used throughout Johnson Matthey for the selection of suitable candidates for our vacancies as they arise.?Johnson Matthey respects your privacy and is committed to protecting your personal information. For more information about how your personal data is used please view our privacy notice:? Johnson Matthey Privacy Notice
You will be contacted by the Johnson Matthey Talent Acquisition team once your details have been reviewed. Please allow four weeks from the closing date to allow for screening to take place.
We appreciate the time and effort taken in completing an application.
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Johnson Matthey Plc is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, marriage or civil partnership, pregnancy or maternity, religion or belief.
