About the job
Established in 1964 as the countrys first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.
QNB Groups presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.
QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poors (A), Moodys (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.
Based on the Groups consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.
QNB Group has an active community support program and sponsors various social, educational and sporting events.
Job Purpose Summary::
Job Purpose Summary
The incumbent will ensure that HR generalist support is provided to heads of Divisions (GMs), heads of Departments and employees of assigned Division(s), effective and efficient single point of contact for all HR related matters is provided to them. Further, the incumbent will lead the HR Business Partners in the implementation of Group level and local HR programs and initiatives and support change management.
QNB Application – Employment Form
Essential Duties & Responsibilities by Dimensions::
Essential Duties & Responsibilities By Dimensions
Shareholder & Financial:
Assist Senior Manager HR Business Partners in the implementation of HR strategies for attracting, developing, motivating and retaining deserving employees as set by the GM Group Human Capital.
Assist Senior Manager HR Business Partners in establishing and achieving Key Performance Indicators (KPIs) for performance monitoring for the HR Business Partner unit and monitor their achievements on periodic basis.
Ensure quality HR services to the internal customers in most cost effective manner.
Customer (Internal & External):
Assist in defining the goals of each division & departments within, and identify the optimum resources required to achieve them. Also, provide appropriate advice in such areas of employment, counseling, compensation & benefits, talent management, training and organization development.
Work closely with assigned Divisions and the Departments within, increasingly in a consultancy role, assisting both managers and employees to understand and implement HR initiatives, policies and procedures in the interest of the Group QNB
Build and maintain strong and effective relationship with all other related units to achieve the Departments goals/ objectives.
Ensure Employee Satisfaction of assigned Division and the Departments within is achieved.
Act as an HR consultant / advisor to the Head of assigned Division and Departments.
Internal (Processes, Products, Regulatory):
Evaluate the effectiveness of the published policies and procedures and conduct periodic internal checks for compliance.
Ensure that employee support and guidance are provided in order to maintain high performance and work efficiency.
Coach and facilitate employee counseling sessions.
Ensure that assistance is given to the heads and officers in resolving grievance or complex personnel problems.
Recommend transfers and promotions in order to best utilize abilities of staff.
Manage providing assistance in the development of communication to local customers and facilitate training of line managers and employees on new programs, systems and processes as required.
Ensure necessary assistance is given to the Manpower Planning unit in developing appropriate HR planning strategies, which consider immediate and long-term staff requirements in terms of staffing number level.
Ensure that employees are coached on performance management system and process.
Ensure that proper advice is provided to heads and employees on entitled compensation and benefits, salary packages and relevant market information.
Assist Head of HR Business Partners in leading the implementation of global, regional and local HR Programs including the annual / mid-year performance reviews, the annual salary reviews, the incentive plan distribution and payment, the employee opinion surveys, etc.
Coordinate with legal consultants on labor law related matters.
Supervise the process of identifying and reporting significant potential problems that may jeopardize the achievement of company goals and those that are not being addressed adequately at the line management level.
Education & Experience Requirements::
University graduate with a degree specializing in Human Resources.
Minimum of 4 years experience in human resources preferably with a local/ Gulf bank entailing responsibilities in HR Business Partners
Note: you will be required to attach the following:
Resume / CV