About the job
A Recreation Supervisor is responsible for managing the spa team and carrying out treatments to deliver an excellent Guest and Member experience while achieving sales revenue targets.
What will I be doing?
As a Recreation Supervisor, you are responsible for managing the recreation team and to deliver an excellent Guest and Member experience. A Recreation Supervisor will also be required to achieve sales targets and manage customer feedback. Specifically, you will be responsible for performing the following tasks to the highest standards:
Manage and carry out procedures, have current knowledge of pool, beach and fitness operations, and ensure all treatments comply with current legislation and company standards
Ensure client experience is proficient including bookings, payments, and personal training sessions
Interact and communicate effectively with clients, members, team members, guests, and management team
Ensure team works to meeting department sales targets and ensure that sales are recorded accurately
Ensure health, safety and COSHH regulations are complied with and club rules are observed by members, clients and guests
Manage customer feedback effectively to ensure issues or compliments are escalated to enable long-term improvements in products and services
Comply with hotel security, fire, and health and safety regulations
What are we looking for?
A Recreation Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Experience working in the spa industry
Relevant qualifications for the role
Good communication skills
Committed to delivering a high level of customer service
Excellent grooming standards
Flexibility to respond to a range of different work situations
Ability to work on your own or in teams
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Passion for customer service
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!