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Customer service specialist, ensuring high-quality experience of relocation and assignment services to end-users and business partners.
Serves as subject matter expert in mobility program content, administration, and policy application (intra-domestic, International, Immigration, or combination).
Leads and/or participates in assigned mobility program governance activities.
Specifically, this relocation specialist role will be the primary focal for the following services:
Vendor management (EY, Insurance for shipping, travel, and Cigna medical, PwC)
Annual Policy Reviews
Assigned Qatar mobility (immigration, assignments, relocation)- administered In-house
Backup Enterprise mobility as assigned
Resource for end user inquiries, escalations, and conflict resolution.
Provides advice and counsel to business and process partners and customers to ensure compliance with company policies and procedures, domestic and international laws, regulations and agreements.
Analyzes, interprets and makes recommendations related to relocation policies, procedures, practices and processes.
Subject Matter Expertise in a variety of mobility topics, which may include:
Relocation accounting and expense management and Payroll
Mobility tax, tax gross-up methodologies, tax equalizations, assignee tax
Relocation real estate transactions
Household goods management program and service oversight, including insurance and audit services
Short term assignment management and business travelers
Cultural and language training
Vendor and/or program audits and compliance
Creation and maintenance of program materials which enable understanding of mobility requirements, help to set expectations, and facilitate a high quality manager and employee experience with Global Mobility services.
Administrative policy development support and monitoring for relocation and assignments policy effectiveness.
Leads and conducts supplier governance activities
As required, coordinates detailed and in-depth program and executive level management consultation regarding relocation and assignment processes, procedures, guidelines, tools and schedules.
Analyzes unique and complex business situations. Develops and recommends modified employee relocation and assignment proposals. Develops, reviews, submits for appropriate approvals and advocates a position on the organization business case.
Utilize/apply program data and metrics to analyze trends and resolve issues that contribute to high service satisfaction by employees and business and process partners.
Participates on teams to analyze and interpret US Region mobility-related procedures, practices and processes, and makes suggestions for improvement.
Gathers mobility data and provides information to internal and external process partners, outside agencies, governments, and legal counsel for compliance, audits, litigation, benchmarking, surveys and studies. Compiles and analyzes data to respond to programs and other process partner requests, as well as to manage the overall service delivery.
Obtains and analyzes data to conduct mobility-related analysis studies. Creates charts, spreadsheets and reports of study results. Identifies trends and issues and makes recommendations to process owner, business partners and management for process improvement.
Participates in mobility related surveys to share best practices. Analyzes the output from surveys to identify potential process improvements. Participates on teams. Analyzes and interprets related policies, procedures, practices and processes, and makes suggestions for improvement.
Other mobility duties as assigned.
Basic Qualifications (Required Skills/Experience):
5+ years of work experience in Global Mobility or a related services area (policy and process design, household goods, mobility payroll, international assignee tax, immigration subject matter expertise, and/or mobility operations).
5+ years of international mobility industry experience (corporate, service, or combination).
Preferred Qualifications (Desired Skills/Experience):
Bachelor degree or higher.
Strong customer service experience with a record of exceeding expectations.
Demonstrated ability in establishing effective partnerships with internal and external stakeholders and a collaborative team player.
Excellent analytical and problem solving skills.
Excellent customer service skills and customer relations approach.
Exceptional verbal, written, and presentation communication skills.
Demonstrated ability to lead projects effectively.
Familiarity with technology systems and workflow tools. May include human resource management systems, applicant tracking systems, and/or mobility systems and databases.
Proficient with EXCEL, WORD and Power Point
Typical Education & Experience:
Education/experience typically acquired through advanced education (e.g. Bachelor or higher) or equivalent and typically 5 or more years’ related work experience or an equivalent combination of education and experience (e.g. Master+4 years’ related work experience).
Relocation assistance is not a negotiable benefit for this position. Candidates must live in the immediate area or relocate at their own expense.
This requisition is for an international, locally hired position in Dubai, United Arab Emirates. Benefits and pay are determined at the local level and are not part of Boeing U.S.-based payroll and will commensurate with experience and qualifications and in accordance with applicable UAE law. Employment is subject to the candidate’s ability to satisfy all UAE labor and immigration formalities.
Export Control Requirements: Not an export control position
Equal Opportunity Employer:
We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.
We have teams in more than 65 countries, and each person plays a role in helping us become one of the worlds most innovative, diverse and inclusive companies. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process.