Sales Support

  • Full Time
  • Dubai
  • Posted 2 months ago



Bring your career and talents to CDW, where you can have a greater impact, be inspired by our mission and excited about your job and future. With revenues of over £1 billion, CDW is a leading supplier of IT solutions and services to a broad range of commercial and public sector customers globally.

What You’ll Do

Quotations on both standard and non-standard products
Placing orders via our sales tools
Managing Outlook mailboxes, both co-worker and customer specific
Liaise with customers on order status and managing customer specific requirements.
Dealing with customer queries or issues
Initiating and tracking customer service CALL for product returns
Liaise with local warehouse and local vendors on orders and stock movement
Reporting, including Back Order and ad-hoc customer requirements
Changes to products and prices within ServiceTrack catalogues
Product information, including manufacturer data sheets and specification checking
Liaise with internal departments, including Customer Services, Credit and Purchasing
Work with key vendors and partners as required to develop
opportunities and relationships in existing clients
Understand vendor promotions and special bid processes
Understand deal registration process
Assist with holiday cover and training of co-workers


What you need to succeed:

PC literacy (Word, Excel, Outlook, Web Browser) with fast & accurate keyboard skills, able to create and apply formulas
Use of internal tools for account management and order processing (Microsoft Navision, CRM)
Understanding the importance of accurate reporting
Understanding of the IT industry sales channel
Strong analytical, and problem-solving skills
Experience working in a commercial environment preferred
Previous administration experience in a similar role preferred
Industry product and service knowledge preferred

Nice To Have

Excellent interpersonal & communication skills
Ability to build a rapport with customers, partners and internal co-workers
Strong time management and prioritisation skills
Ability to change and prioritise tasks constantly throughout the
Drive and ambition
Strong attention to detail
Natural business acumen and ability to assimilate numbers/financials quickly
Ambitious to grow a successful career within CDW
Commercially minded

Who We Are

CDW is a leading technology solutions provider to business, government, education and healthcare organisations in the United Kingdom, Canada, and the United States. Our fingerprints can be found on technology in workplaces of more than 250,000 companies; from startups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small.

What you can expect from us:?Culture, coworkers, careers:

CDW is not only the People Who Get IT, but the People who get People. Our relationships are fueled by our deep expertise and grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. At CDW, you’ll work with people who inspire you. People with positive, success-driven attitudes who you will learn from and forge strong relationships with. Bring your best true self—and your best ideas—to CDW. Because diverse perspectives bring forth better problem solving—and better solutions for our customers on a rapidly evolving technology landscape.

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