Senior Engagement Manager

About Capillary

Capillary offers an Intelligent Customer Engagement platform to retailers and consumer businesses managing the entire life cycle of customer data from acquisition, analysis, insights, and activations. Over 400 marquee brands across 30+ countries, including global conglomerates like Tata, Shell, VF Brands, Walmart, Al-Futtaim, KFC, Starbucks, Madura Garments, Landmark Group, trust Capillary to enable easy and seamless consumer experiences. With over 600 million consumers and 50000 stores on the platform, Capillary is Asia’s leading SaaS Product Company. Over 500 Capillary associates across 14 global offices are continually innovating to find new ways for brands to make their consumers’ lives easier, and experiences memorable. Capillary is backed by Warburg Pincus, Sequoia Capital, Norwest Venture Partners, Qualcomm Ventures, and American Express Ventures. Capillary’s tech stack is always at the forefront of cutting edge technologies that work at a humongous scale.

Key Responsibilities:

Work closely with the Business Head to manage Key Clients and ensure world-class service experience
Full P&L responsibility for customer relationships owned, Manage and grow the existing clients
Understand and analyze existing business and figure out opportunities to scale it up Initiate and prioritize projects, track business development, cross-sell, and up-sell
Engage closely with the account management/delivery/implementation training team to help determine the best technical implementation methods and reasonable execution schedules.
Analyzes business data, financial information, and commercial needs of clients to evaluate business opportunities to reach cost-effective business solutions.
Excellent team management and interpersonal communication skills enabling effective interaction with people at all organizational levels
Networking in the region with prospect/industry and represent Capillary at regional/national events.

Desired Qualifications & Experience:

6+ years of experience in understanding retail, digital, CRM/loyalty analytics space.
Proven record of driving results in a high-growth company environment.
Strong Team management skills and competencies:
Demonstrated record of success in a goal-oriented, highly accountable, business environment.
Ability to collaborate and work effectively with other teams – Account Management, Delivery, Product Management, Analytics etc.
Professional demeanour, superior phone skills, excellent presentation, verbal and written communication skills
Deep understanding of industry issues, a vision for growth and a passion to build Capillary’s position in the industry
Ability to articulate, Capillary’s value proposition effectively to all types of Customers and ability to interact with any level within the customer organization (Particularly with CXO/CMOs/ Marketing Heads).
Ability to adapt to a changing environment quickly and easily.
Ability to prioritize tasks and manage time efficiently, showcase a High level of self-initiative and self-motivation.
Experience with managing clients, stakeholders, and cross-functional teams.
Proven people, business and project leadership& negotiation experience
Ability to understand, anticipate and react to competitive market requirements, industry opportunities.