Service Manager

  • Full Time
  • Dubai
  • Posted 2 months ago


Job Description


NOTE: Please ONLY apply if you have sufficient experience and skills required as per job description below.

Job Summary.

Manage Structural, PAUT & PCE Services within MENA. Manage financial planning, revenue goals, forecasting, cost control, headcount planning. Participate and oversee the customer interface process related infield recertification projects. Work closely with internal resources to resolve any issue related to equipment recertification. Delegate workload, monitor activity & provide technical assistance to the respective service group.

Primary Responsibilities
Manage and coordinate the activities of staff including training, employee development, performance evaluation, hiring decisions, and the establishment of goals and performance objectives for assigned department.
Provide continual evaluation of department processes, methods, and activities to assure the most effective use of resources and equipment.
Manage budget and expenditures.
Complete service/repair transactions.
Complete requisitions for needed supplies and equipment.
Ensure service customer satisfaction.
Perform other work-related tasks as assigned.
Comply with all NOV Company and HSE policies and procedures.
Facility/Group-specific Responsibilities
Collaborate closely with APM, TESS, Standardization, Engineering etc. to ensure the reliability and maintainability of new, modified installations, infield recertification etc.
Participates in the organizations holistic risk management approach to develop solutions after evaluating Risk data. Develop plans to minimize and mitigate negative financial outcomes through a combination of project management and proposal development.
Guides efforts to ensure reliability and maintainability of equipment, processes, etc.
Provides technical support to maintenance management and technical personnel.
Applies value analysis to repair/replace, repair/redesign and make/buy decisions.
Interface directly with customers to deploy products and deliver/sustain services using analysis tools and portals.
Prepare financial forecasts on a monthly, quarterly, and annual basis. Maximize financial results by identifying poor-performing parts of the operation and coaching towards improved efficiency.
Define and oversee competency and training goals/programs for the condition monitoring engineers and analysts to grow their capability.
Produce consolidated Weekly Operations Reports. Report KPIs and performance analysis.

Bachelor’s Degree in a related field with 5 years of experience in an Oil & Gas Service Industry
Experience in Field Service of Drilling Rigs & Equipment
Advanced Microsoft Office knowledge, especially in Excel, Power Point
Bachelor’s Degree in related field with 5 years of Field Service Experience with NOV equipment and 3 years in a Supervisory role
Experience of working within the MENA region
Arabic Language proficiency
Action-oriented. Goal-driven
Strong team building and leadership skills
Coaching and training skills
Organizing, Priority Setting and Process Management Skills
Strong ability to effectively utilize interpersonal and consensus building skills. Ability to motivate and influence others
Ability to work on multiple tasks simultaneously and in a fast paced, potentially high stress environment
Act with honor; strong sense of ethics. Never walk past a problem.
PMP certificate
Implementing Competency Programs
Financial planning and marketing strategy
About Us

Every day, the oil and gas industry’s best minds put more than 150 years of experience to work to help our customers achieve lasting success.

We Power the Industry that Powers the World

Throughout every region in the world and across every area of drilling and production, our family of companies has provided the technical expertise, advanced equipment, and operational support necessary for success—now and in the future.

Global Family

We are a global family of thousands of individuals, working as one team to create a lasting impact for ourselves, our customers, and the communities where we live and work.

Purposeful Innovation

Through purposeful business innovation, product creation, and service delivery, we are driven to power the industry that powers the world better.

Service Above All

This drives us to anticipate our customers’ needs and work with them to deliver the finest products and services on time and on budget.


Rig Technologies

At NOV Rig Technologies, we are harnessing the strength of knowledge and innovation that is revolutionizing the future of energy. We build on what works, using our deep expertise to help minimize risk, increase uptime, and improve performance in drilling operations around the globe.

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