Overview Of The Role
As the Technical Advisor in Um Al Qwain, you will assist the Service Advisors while receiving Advanced General Repair (AGR) vehicles by interacting with customers, confirming the symptoms by interviewing, observing and road testing along with the customers. You will guide the Technicians in repair works to resolve the AGR concerns to fix the concerns at the first time itself to meet the customer expectation for providing the Best in Town Experience and sustain the brand name in market.
What You Will Do
Maximize individual sold hours to meet the revenue performance objectives through target setting
Achieve individual utilization, efficiency and overall productivity set on monthly basis.
Ensure adherence to warranty process, rules and regulations as stipulated by the Principal to qualify vehicles under Branch Self Approval (BSA) as per the criteria.
Submit Electronic Warranty Approval Request Form (EWARF) submission on timely basis
Analyse and communicate technical report result and support Technical Leader with coaching based on outcome of technical information
Ensure that all the diagnostic tools and equipment are available, updated and maintained as per distributor tool list and guidelines.
Ensure ongoing audit of tools and equipment to ensure optimal efficiency in the workplace
Required Skills To Be Successful
Experienced and certified Diagnostics Master Technician (DMT)
At least 5 years recent experience in the automotive dealership as a Workshop Supervisor, Controller or Foreman
Degree in Mechanical Engineering or Automotive Diploma
Ability to write technical reports
About The Team
The Technical Advisor role will report to the Workshop Manager. This role is specifically designed to interact with customer that experience technical issues. You will collaborate with other Divisions and other branches to maximize overall business benefits. You will also have daily interaction with internal stakeholders such as Aftersales Manager, Retail Service Manager, Workshop Manager & Service Advisors to monitor & evaluate quality performance against set standards.
What Equips You For The Role
Diploma / Bachelors Degree in Automobile / Mechanical Engineering
Valid UAE Driving license
5 years of overall experience with automobile dealerships, of which minimum 2 years in similar role or Diagnostic Master Technician.
Excellent communications in English (written and verbal)
Customer complaint handling