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You will be working as a Technical Support Specialist and will be the part of Motion Business Area for Service Division located in Dubai, UAE. In this role you will be responsible to provides technical assistance to internal and external customers. He/she ensures timely and cost-effective support in accordance with standard processes, procedures and safety guidelines.
This position reports to
Hub Service Manager
Work directly with customers to fulfill service contracts, own end-to-end process for service contract such as connecting the data gateways, supporting customer on urgent basis and generating periodical reports and recommendations to customer.
24/7 Phone and email support to customers via local tech support phone and support email.
Support global customers as part of global motion support (GMS) and technical support for customers, partners and ABB field service engineers.
Participate in customer meeting with local service sales, emergency customer site visit and customer meeting during critical issues. Implement remote condition monitoring on site as and when need.
To support in investigation and preparing RCA report in typical failure and manage all cases via SFDC case management system. Ensure back-up plans to mitigate risks for critical cases.
Bachelor of Electrical or Electronics Degree
Minimum 5 years of experience in variable frequency drives service/ commissioning or VFD Technical support.
ABB MV drive Commissioning experience on ACS 1000, 2000, ACS 6000, ACS 5000, ACS 580 MV
ABB LV drive commissioning and service experience on ABB ACS 800, ACS 880, ACX 550 drives, ACX 580 LV, ACX 480 will have added advantage
Experience in Drive PC tools such as Drive window, Drive AP, Drive debug, drive composer software, Automation Builder, PSL2 data logger analyzers.
Industrial Field BUS communication knowledge
Experience in R&D, technical support functions, remote connected support will have added advantage
Good verbal and written English communication skills.
More about us
ABB Motion Services serve customers around the globe with innovative services to maximize performance, uptime and energy efficiency throughout the lifetime of electrical motion solutions. Electrical motion is applied everywhere in industries, cities, infrastructure and transportation and is a cornerstone of the energy revolution. Our people and culture are the foundation of our success. We drive innovations through digitalization and make the difference for our customers and partners every day. ABB Motion keeps the world turning, while saving energy every day.